Saturday, September 6, 2008
I was briefly interested when the management of Savile Row's Kilgour online store decided recently that it would begin shipping to the United States. I mean, there are several interesting things on the web site, including Shagreen wallets and hard-to-find knit neckties with pointed ends, and the company went to the trouble to remove value added tax when purchases are shipped to jurisdictions that don't collect it.
Of course, that's all to no avail. It only took a couple of minutes to learn that the company has perhaps the most arrogant shipping policy on the planet. They want £40 (roughly $80) to send a necktie to the United States. Customers that spend more than $500 have the charge reduced to about $50, but who needs four more knit neckties?
It's some of the best sales prevention going and I'll bet they find the response underwhelming.
Posted by Will at 7:00 AM